Return and Cancellation

1. Returns & Exchanges

• Our products are not eligible for Return or Exchange.
  

• However, if you receive a damaged, defective, wrong product, or an incomplete order, you must contact us within 24 hours of receiving your order.
  

• Please share clear pictures (and an unboxing video, if applicable) by emailing us at info@lxvie.com or contact@lxvie.com.
  

2. Damaged or Defective Products

• We follow strict quality checks for shipping and packaging, but in rare cases, if an issue occurs, we will arrange for a replacement or refund.
  

• After reviewing the claim, a refund or replacement will be processed within 4–7 working days.
  

3. Failed Transactions & Refunds

• For failed online transactions, the refund will be automatically credited back to your original payment method within 7 working days.
  

4. Cancellations

• Orders once placed cannot be cancelled as we dispatch them within 1 working day.
  

Please ensure your details are correct before confirming the order.